Challenge
A leading restaurant technology provider required a nationwide rollout of upgraded drive-thru and POS systems across thousands of quick-service restaurant (QSR) locations.
The project needed to occur while stores remained open — meaning every installation had to be coordinated, verified, and completed with zero disruption to operations.
Solution
GW Arrow activated its exclusive, nationwide network of certified professionals to execute the project under a single, standardized methodology.
Each technician followed a defined process covering system removal, hardware replacement, calibration, and functional testing before sign-off.
All activity was tracked through a centralized dispatch platform integrated with the client’s logistics and inventory system, ensuring that equipment and resources aligned perfectly with site schedules.
Results
- 3,000+ sites completed within six months.
- 99.2% first-pass completion rate.
- 0 operational interruptions during business hours.
- Real-time visibility and documentation through GW Arrow’s project management system.
Key Takeaway
GW Arrow proved that large-scale, multi-location QSR technology upgrades can be executed without compromising speed, accuracy, or customer experience.
By integrating field precision with logistics visibility, GW Arrow established a new benchmark for enterprise deployment excellence.